A credit union is a group of people (members) who form around a common bond, like an employer or geographic area. The credit union provides high-quality, low-cost financial products and services to its field of membership.

Volunteers are a big part of any credit union’s success. Members give their time to serve on the board and committees, making important decisions about how their institution operates.

Credit unions exist not for charity, not for profit, but for service.

At 802CU, our commitment is to provide local, personal services that make a positive difference in the lives of our members and our community.

C.O.M.M.I.T. to devote, to perform, to pledge, to execute, for a definite purpose.

Communication

Open and honest lines of communication are a priority. We encourage direct conversations with our supervisors and the CEO for any ideas, questions, or concerns. Only with open communication can we address issues, pursue opportunities, or solve problems. Staff at all levels are encouraged to both give and receive communication in a timely manner.

Our Community

It’s important to us that we have a positive reputation in and impact on the communities that we serve. Through teamwork, involvement, and support, we give back to our communities because we recognize they are why we are successful. We strongly encourage community participation by all employees and volunteers. Each community that we serve is different, and we recognize there are different needs.

Member Focused

We are a member-driven organization that has a long tradition of putting our members first. Every decision and every direction that the Credit Union chooses is influenced first by what is best for the member and the long-term financial stability of the Credit Union. We will act as trusted advisors to our membership, educating them to better their financial lives.

Mutual Respect

The standards by which we measure ourselves are based on how we provide internal and external service. There is a sense of mutual respect at every level and in every relationship with co-workers and members. We consciously make the effort to be understanding toward each other and our members. We have the capacity to put ourselves in another’s position. We make the effort to remove judgment and make no assumptions. We treat others how we wish to be treated.

Integrity

We set a good example and are honest with ourselves and each other. We hold ourselves, each other, and our management team accountable. We do the right thing, whether it’s for the Credit Union, our teammates, or our members. This value is critical to providing confidential, trustworthy service to members and co-workers.

Teamwork

We work together supporting each other to reach the common goals of the organization. No organization can thrive without a positive “can do” attitude. The spirit of the Credit Union is tied to enthusiasm, and we expect this of each and every employee.

As a Vermont-based organization, we recognize the importance of being unique and we cherish the different perspectives our community offers. We believe that the celebration of our diverse staff and membership make us who we are. 802CU is committed to embracing these differences to strengthen our culture of inclusion.